hmLoadTopic({
hmKeywords:"bug reports,screenshots, for support",
hmTitle:"Reporting Problems",
hmDescription:"If you have found a problem with Beyond Compare, we would like to hear from you!",
hmPrevLink:"",
hmNextLink:"",
hmParentLink:"index.html",
hmBreadCrumbs:"",
hmTitlePath:"Glossary",
hmHeader:"<h1 class=\"p_Heading1\"><span class=\"f_Heading1\">Reporting Problems<\/span><\/h1>\n\r",
hmBody:"<p class=\"p_Normal\">If you have found a problem with Beyond Compare, we would like to hear from you!<\/p>\n\r<p class=\"p_Normal\">From any top-level window, pick <span class=\"f_Command\">Help &gt; Support<\/span>, and follow the instructions to produce a package containing your program and system settings.  Attach the settings package to an email including a description of the problem and send it to us at <a href=\"mailto:support@scootersoftware.com\" target=\"_blank\" class=\"weblink\">support@scootersoftware.com<\/a>.<\/p>\n\r<p class=\"p_Normal\">You may want to include a screenshot that illustrates the problem.  If you do, follow these steps to make one small enough to email:<\/p>\n\r<p class=\"p_Hanging\" style=\"text-indent: 0; padding-left: 1.5000rem; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:1.5000rem;margin-left:-1.5000rem\">1.<\/span>Press Alt+PrintScreen to place a snapshot of the current window on the clipboard.<\/p>\n\r<p class=\"p_Hanging\" style=\"text-indent: 0; padding-left: 1.5000rem; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:1.5000rem;margin-left:-1.5000rem\">2.<\/span>Open the Microsoft Paint program (<span class=\"f_Command\">Start &gt; Programs &gt; Accessories &gt; Paint<\/span>) and press Ctrl+V to paste the image.<\/p>\n\r<p class=\"p_Hanging\" style=\"text-indent: 0; padding-left: 1.5000rem; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:1.5000rem;margin-left:-1.5000rem\">3.<\/span>Select the part of the image that you would like to send.<\/p>\n\r<p class=\"p_Hanging\" style=\"text-indent: 0; padding-left: 1.5000rem; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:1.5000rem;margin-left:-1.5000rem\">4.<\/span>Pick <span class=\"f_Command\">Edit &gt; Copy To<\/span>, change <span class=\"f_Command\">Save as Type<\/span> to PNG (*.png) or GIF (*.gif), and enter a filename.  (If PNG and GIF types are not available, select 256 Color Bitmap and compress the image file with a zip utility.)<\/p>\n\r<p class=\"p_Hanging\" style=\"text-indent: 0; padding-left: 1.5000rem; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:1.5000rem;margin-left:-1.5000rem\">5.<\/span>Attach the image file to your email to us.<\/p>"
})
